Service Department | Harkness Furniture
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Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at (253) 473-1234 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Service Department

If you have a repair problem with your furniture at Harkness Furniture, we want you to be 100% satisfied with our service. Please do not hesitate to bring your service request to our attention.

LEARN ABOUT CUSTOM ORDERING


STEP 1: Let us know about the problem or service request. You may do this by phone, by visiting our store, or click here to submit your service request by e-mail.

STEP 2: Within a few days after we receive your request, we will call you to schedule an appointment for an initial inspection and/or repair.

STEP 3: At this appointment, the repairman will either complete the repair, or determine which parts must be ordered.

If parts must be ordered - The processing and shipping of the parts can take several weeks, depending on the location of the manufacturer. We apologize for any inconvenience this wait may cause, but our goal is to perform the repairs completely and correctly, which often times does require new parts. We will do everything we can to speed up this process. Once we receive the parts, we will then call to schedule the completion of your repair.

Updates on repair status - We will keep you updated on your repair status. If you have any questions at any time, please contact our Customer Service Department at (253) 473-1234.

Repairs are typically done in the home - Most repairs can be completed without removing the item from your home. However, on occasion, it is necessary for us to pick up the furniture and transport it to a repair facility. If this should happen, we will do everything possible to minimize the length of time that the furniture is out of your home.

Cost of the repair - The charges for the repair depend on what type of warranty coverage may apply and which store the item was purchased from.

Our warranty: During the first year after purchase, there will not be a charge to you for the repair. For items that are out of our normal delivery/shipping area, there may be a trip charge or a transportation charge. Click here for details on our Warranty.

Manufacturer's warranty: While the item is under the manufacturer's warranty, there will not be a charge to you for that part of the repair that is covered by the warranty. There may be transportation charges that are not covered by the manufacturers warranty. Note that warranties vary among the different manufacturers.

Purchased "as is" with no warranty: There will be charges to cover our costs in completing the repair. This includes charges for transporting the item if it can't be repaired in the home. We do everything possible to keep the charges as low as possible, and if you'd like we will give you an estimate before proceeding.

Ordering Custom Furnishings

The Harkness Furniture staff is available to assist you with your home furnishings project, whether you meet them in our showroom or in your own home. They'll offer a host of ideas and solutions to create an interior that reflects you and your style... a free service of Harkness Furniture.

ABOUT CUSTOM ORDERING

Many customers are surprised to find how convenient it can be to custom order furniture at Harkness Furniture. At Harkness Furniture, our salespeople are experienced at helping customers with custom ordering as a way to create their own unique look. Special ordering lets you select a different fabric to put together just exactly the look you want. Many of our manufacturers offer a wide variety of styles, colors, finishes and fabrics for you to choose from.

TIME FRAME

Delivery time varies by manufacturer and by the type of product. Some manufacturers offer "quick ship" programs that can get custom orders to you in less than 30 days. Upholstered furniture typically takes 6 to 8 weeks to arrive while wood products may take a bit longer - 10 to 12 weeks.

For many customers, the wait is worth it to get exactly what they want, and 6 to 8 weeks is a short time compared to the 7-10 years that they expect to keep and enjoy their new furniture.

After you have placed your order, if any changes come up in the availability of your custom order or the expected arrival date, the Harkness staff will contact you to keep you updated on the status of your order.

PRICING

There is no additional charge to custom order. However, we do require a 50% deposit when the order is placed. We offer the same everyday low price on custom order furniture that you'll find on furniture that is on display in our showrooms. On upholstered furniture, the custom order price may vary depending on the grade of the fabric that is selected.

To get your order started, we require a non-refundable deposit. And, just like products that are in stock in our showrooms, custom order furniture is covered by our Low Price Guarantee.

CHOOSING YOUR FURNITURE
At Harkness Furniture, each of our showrooms has a large selection of fabric samples and catalogs for our customers to choose from. Please feel free to look through the different options and if you have any questions at all, our furniture experts will be happy to answer them for you.